如何添加电脑版在线客服?
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如何添加电脑版在线客服?
发布日期:2021-06-18 16:08:39浏览量:41

【电脑版】

一、功能效果

企业网站添加在线客服,如QQ客服、旺旺客服等,客户点击客服发起会话,以此实现与客户之间的实时互动。

二、设置教程

(一)添加模块

1、在电脑网站设计页面左侧导航栏点击【模块-新增模块-互动】,添加 【在线客服】。如图:

 

 

2、在【客服列表】选项中,点击新增客服,选择客服类型(QQ、淘宝旺旺、阿里旺旺、Skype,WhatsApp)、修改客服帐号和显示文字,选择状态(工作时间在线/一直在线)等。如图:

 

 

注意:如果选择的客服类型是QQ时,务必先开通“QQ推广”。此功能影响能否发起QQ临时会话。

开通此功能是免费的,具体开通方法:http://shang.qq.com/v3/widget.html打开这个页面登录,在推广工具点击设置,把2个会话能力勾选后保存。

 

 

3、填写好客服列表后,可在【联系方式】设置客服的联系方式

 

 

4、可在【工作时间】设置客服的在线时间

 

 

5、展示效果