网站内容专题 | 如何解决QQ在线客服“未启用”状态
{"img":"","passBy":"0","picBd":"0","size":"1","bdSize":"1","cwidth":97,"cheight":31,"picBdRadio":"0","borderType":"solid","jump":"0","definedUrl":"","isPicBd":"0","effectBdLine":"solid","image":"//oss.xinghuo86.cn/599721374646346/600674261794890.jpg","picWidth":"97","picHeight":"31","inpColor":"#000000","color":"#000000","type":6,"effectBdColor":"#000000","hasEdit":true}
{"img":"","passBy":"0","picBd":"0","size":"1","bdSize":"1","cwidth":67,"cheight":31,"picBdRadio":"0","borderType":"solid","jump":"0","definedUrl":"","isPicBd":"0","effectBdLine":"solid","image":"//oss.xinghuo86.cn/599721374646346/600674261794891.jpg","picWidth":"67","picHeight":"31","inpColor":"#000000","color":"#000000","type":6,"effectBdColor":"#000000","hasEdit":true}
{"img":"","passBy":"0","picBd":"0","size":"1","bdSize":"1","cwidth":318,"cheight":38,"picBdRadio":"0","borderType":"solid","jump":"0","definedUrl":"","isPicBd":"0","effectBdLine":"solid","image":"//oss.xinghuo86.cn/599721374646346/600674286960643.png","picWidth":318,"picHeight":38,"inpColor":"","color":"#000000","type":0,"effectBdColor":"#000000","hasEdit":true}
GO
网站内容专题 | 如何解决QQ在线客服“未启用”状态
发布日期:2021-06-30 16:49:03浏览量:100

有不少客户对于在线客服这方面,都会遇到这样一种情况:网站的QQ在线客服图标,怎么出现了未启用标志,怎样解决?这有可能是因腾讯QQ在线状态服务的功能升级,导致部分商家qq在线状态显示为“未启用”。为了更好的帮助更多的客户解决“QQ客服未启用问题”,下面一起来看看具体的解决方法。

 

1、登陆腾讯QQ推广网站:登录你要修改的qq(如,要使用123456789,则登录123456789这个qq)。登陆后,在 推广工具--设置 页面,“会话能力”一栏勾选所有选项,点击保存。如图:

                  网站建设找凡科

网站建设找凡科

  

2、在“安全级别设置”一栏,勾选“完全公开”,然后检查是否已开启服务,这一步是关键,在“停用服务”处,如果按钮显示“停用服务”,则表示已开启该服务,否则需要点击该按钮开通在线QQ服务。如图:

网站建设找凡科

3、如果您设置完,还是有不能临时会话的问题,请先“停用服务”再点“启用服务”,取消全部的会话能力保存,然后再都打上勾,再保存。相当于取消之后,再重新设置。

4、完成上面的设置,然后记得用你开启会话的QQ,在PC客服QQ软件上进行设置,点击QQ底部的设置按钮,如图:

网站建设找凡科

5、进入在“权限设置”——“防骚扰”,设置加好友的验证方式为“允许任何人”和你交流对话。同时在“临时会话”一栏,不要勾选“不接收任何临时消息”,如图:

网站建设找凡科

网站建设找凡科

  

6、上述都设置完毕后,回到页面刷新即可。

 

注意:如果您有多个QQ客服账号,需要每个账号都进行以上的设置才行哦!(即每个账号都需要登录QQ推广设置会话能力、安全级别、停用服务,再回到PC端QQ软件的设置中修改防骚扰权限。)